Cancellations and Returns


Customers can cancel their online orders up to 10 minutes before they are allocated by contacting the team at or by calling 0800 022 4455.

Non-catalogue items can only be cancelled after a consultation and agreement with the Internet Sales Team.


Customers can return orders within 30 days of the date of delivery to be issued a refund. The items must be in an unused condition with their original packaging. If the packaging is damaged, we may issue a handling charge.

All items to be sent to:

Cromwell Internet Sales
65, Chartwell Drive
LE18 2FS

If customers would like to return items via a Cromwell [branch]* please contact the Internet Sales Team on 0800 022 4455.

*Items to be packaged and addressed to the address above. Non-catalogue and specially ordered items can be returned but may incur a handling charge.