Below are answers to commonly asked questions about Cromwell Live and the NEC as our venue. If your question has not been answered on this page please message us at contactus@cromwell.co.uk or call us on 0800 338 877 for further assistance.

CROMWELL LIVE 2023

Wednesday 14th June 2023 9am – 5pm and Thursday 15th June 2023 9am – 4pm.

Cromwell Live 2023 is an event not to be missed! It is about showcasing the latest products, technology, and innovation from both Cromwell and our suppliers to established and potential new customers from industries or markets like but not limited to Aerospace & Defence, Rail & Transport, General Manufacturing, Automotive, Power Generation & Distribution, Renewable Energy, Food & Beverage, Facilities Management, Pharma & Sciences, Construction, National & Local Government/Authorities as we strive to support your drive for savings and productivity gains. We will highlight advancements across our Famous For product categories: Cutting Tools, PPE, Safety, Hand Tools and Storage, Power Tools, Abrasives and beyond. We look forward to welcoming you at this FREE event that will be instrumental to your future success! 100s of Suppliers, 1000s of Products, 1000s of Customers, 1 Location. DON’T MISS IT!

Established and potential new customers from industries or markets like but not limited to Aerospace & Defence, Rail & Transport, General Manufacturing, Automotive, Power Generation & Distribution, Renewable Energy, Food & Beverage, Facilities Management, Pharma & Sciences, Construction, National & Local Government/Authorities who want to see and hear about the latest products, technology, and innovation from both Cromwell and our suppliers that will drive savings and productivity gains in your business. We look forward to welcoming you at this FREE event that will be instrumental to your future success! 100s of Suppliers, 1000s of Products, 1000s of Customers, 1 Location. DON’T MISS IT!

Yes. You can look forward to inspiring industry specific seminars, accredited sessions and export panels discussing topics including but not limited to the latest products, technology, and innovation to help drive savings and productivity gains in your business, plus topics around workplace safety, workplace wellbeing, environmental and sustainable ways of doing business. Your FREE VISIT allows you to attend as many sessions as you wish during Cromwell Live 2023. Space in the theatre is first-come first-serve.

Yes, entry to Cromwell Live 2023 is TOTALLY FREE and we look forward to welcoming you to our exhibition.

We highly recommend pre-registration as this unlocks a range of benefits for you, for example order discount codes for use on cromwell.co.uk during and after our exhibition, but you can also just turn up on the day.

Go to https://www.cromwell.co.uk/info/cromwell-live-23 and select Visitor Registration (once registration has gone live).

Yes, but please register for each day of attendance.

Yes, but please register each person separately and for each day of attendance.

Cromwell Live is open to everyone aged 16+. Go to https://www.cromwell.co.uk/info/cromwell-live-23 and select Visitor Registration (once registration has gone live). A visit to Cromwell Live for students or apprentices is a fantastic opportunity to network with potential suppliers for all your needs, access discount codes for use on cromwell.co.uk during and after our exhibition, meet trade experts, and connect with potential employers within industry.

GETTING TO AND ARRIVING AT THE NEC

Getting to and from the NEC Birmingham couldn’t be more straightforward, please visit our Hotel & Travel section to find out everything you need to know about getting to Cromwell Live 2023 and booking accommodation for the event

Yes, the NEC has over 16,500 spaces available. Cromwell Live 2023 will also have free parking. Please follow the digital directional signage to find the allocated car parks.

No, as a visitor to Cromwell Live 2023 this is provided free of charge in one of the NEC car parks. Please follow the digital directional signage to find the allocated car park.

Yes, the NEC partners with TOA Taxis 24/7. To book, simply call 0121 427 8888 or 0800 0142 729, visit toataxis.co.uk, or use their handy TOA app.

Yes, there are free shuttle bus services between all NEC car parks and Cromwell Live 2023 during exhibition open days. These usually start running one hour before the NEC opens and stop one hour after the NEC closes. You will find service times and alternative walking routes at all bus shelters, located near all car parks.

It is approximately 14 miles by car or a 10-minute train ride from the NEC. Buses are also available from Birmingham International Rail station.

Yes, please follow digital signage for coach parking once on-site at the NEC.

Yes, there are 22 slow charging EV points in selected NEC car parks. This free service is available on a first come first served basis. There are 14 across the NEC car parks, with two located in North 2, six in East 1, and a further six in South 7. The NEC also have 8 pre-spaces in Express 1 (charges apply), for those wanting to guarantee a spot.

Please note: The charge points require a type 2 connector lead and the use of the Centrica EVS App that is downloadable from app stores.

The NEC is located a five-minute covered walk from Birmingham International Railway Station. Follow signage from the Piazza concourse past Hall 2 and up the escalator to the bridge link - which links to the railway station.

To reach the airport on foot, follow the signs from the NEC to Birmingham International Station. Walk across the covered bridge link and carry on until you reach the Air-Rail Link. This will take you to the airport on the first floor.

Yes, the NEC has cycle racks available which are located by the Piazza main entrance.

FACILITIES AT THE NEC

We understand the need to stay connected during your visit to Cromwell Live 2023, which is why the NEC provide free visitor wi-fi. No code required, simply search for the NEC network, and follow the steps on screen.

You will find portable cash dispensers (withdrawal fees apply) around the NEC, while free cash machines can also be found at the train station.

You will find baby facilities throughout the NEC, but please be aware that Cromwell Live 2023 is a trade show and not permitted to let children under the age of 16 into the event.

You will find baby facilities throughout the NEC, but please be aware that Cromwell Live 2023 is a trade show and not permitted to let children under the age of 16 into the event.

You can bring pushchairs into the NEC but please be aware that Cromwell Live 2023 is a trade show and not permitted to let children under the age of 16 into the event.

Sorry, smoking is not allowed anywhere inside the NEC or at Cromwell Live 2023. This also applies to e-cigarettes and vaping. Designated smoking areas are outside the NEC Piazza entrance, the Piazza Garden (weather and daylight permitting), and just off the Atrium main entrances.

Yes, Londis newsagents offer a variety of everyday essentials with two across the NEC. One located in the Piazza. Alternatively, there is a Spar at the airport which is accessible from the NEC via a walk and ninety second mono-rail link.

Yes, the NEC always have trained first aid staff available in the event of an accident or incident. Just ask the nearest member of staff for immediate assistance.

Sorry, but only assistance dogs are permitted inside the NEC and at Cromwell Live 2023. The only exception being those lucky enough to be taking part in Crufts, of course.

Yes, you may be as filming does take place at the NEC throughout the year at different events, including Cromwell Live 2023.

Yes, there is no problem taking pictures during Cromwell Live 2023 although we ask you to respect the rights of other visitors by avoiding them in your shots unless they have agreed in advance.

If you are looking to take the load off and leave your coat or bags for the day, take advantage of the NEC cloakroom facilities that are available next to Hall 1 (the home of Cromwell Live 2023). Cloakrooms are open 30 minutes prior to Cromwell Live 2023 opening and close when our event closes. Items are charged at £1 each. Unfortunately, the NEC are currently unable to offer overnight storage lockers or 24 hours cloakroom facilities therefore, all items must be collected at the end of the day.

Toilets are located within Hall 1 of the NEC, the home of Cromwell Live 2023, plus on the Piazza and Atrium concourse.

If you have lost something at Cromwell Live 2023 or within the NEC, head to the Security Office at either the Piazza (near hall 1, the home of Cromwell Live 2023) or Atrium (near hall 6) and the NEC team will do their best to help. Alternatively, call the NEC Lost Property Department on 0121 767 3883.

Yes, the NEC has charging points and lockers across the venue for you to recharge your phone during your visit. There is a charging station by the green piano in the Piazza and chargers opposite Hall 8 in the Atrium.

Yes, visitors from every faith have always been warmly welcomed at Cromwell Live and the NEC. The NEC have a chaplain available for consultation and support, and a popular multi-faith prayer room, available on the Piazza by Hall 3. Inside the room you will find prayer mats and holy books, many of which have been generously donated by representatives of local faiths. In addition, there is a men's Wudu room adjacent to the prayer room and a ladies' Wudu facility within hall 2 ladies' public toilets.

The NEC are also happy to put you in touch with local faith leaders and places of worship, just call their chaplain on 0121 767 2911.

No problem, you will find a Bureau de Change kiosk at Birmingham International Railway Station, which is linked to the NEC and just a short undercover walk away.

No, filming of Cromwell Live 2023 is not permitted outside of official channels.

The NEC has two Visitor and Business Centers, which are information points. They also offer a number of business services and stationery. For further information, call 0121 780 4141 or email info@necgroup.co.uk In addition, the NEC also has vending zone areas within the Piazza and Atrium where printing facilities are available.

HOTELS

Yes, the NEC has seven on-site hotels which are all within walking distance of Cromwell Live 2023. There are also hotels in the local area and city center, so you will be spoilt for choice when finding a great night sleep. Find out more about the nearest hotels at https://www.thenec.co.uk/visitor or consider the following recommended hotels for your visit:

Holiday Inn Express NEC 0.4mi
Premier Inn NEC 0.8mi
Hilton Birmingham Metropole 1.1mi
Crowne Plaza NEC 1.3mi
Ibis Birmingham Airport/NEC 1.4mi
Novotel Birmingham Airport 1.4mi
Arden Hotel 1.6mi
Forest of Arden Marriott Hotel 1.8mi
Travelodge Birmingham Airport 2.3mi

FOOD & DRINK

There are food and drink outlets located around the concourse areas within and near to Cromwell Live 2023. Visit https://www.thenec.co.uk/visitors/food-and-drink for more tantalizing details of what the NEC has on offer.

SECURITY

The NEC are constantly reviewing their measures to ensure that they remain effective and proportionate. West Midlands Police and Counter Terrorist Security Advisors work in partnership with them, often deploying a variety of resources to work alongside those of their team. These include overt and covert security measures, so whilst you may not see all operational security activity, you should be assured that it is on-going, often behind the scenes to prevent crime and keep you safe whilst you enjoy your visit to Cromwell Live 2023.

Alcohol is not permitted because The NEC are a licensed premises, also, other items which may be classed as a security issue should not be brought into the NEC or Cromwell Live 2023.

You may be searched, as the NEC do conduct random bag searches, and security searches are also in operation at the venue.

NEC security teams work hard to keep you safe, please help them by co-operating with their requests. You have a role to play in helping us by reporting anything that does not feel right, for example any unattended items or someone acting suspiciously. You can report anything suspicious to any of the NEC security officers or the Police.

ACCESSIBILITY

Absolutely. The NEC have worked tirelessly to make Cromwell Live fully accessible to all our guests. Head here for further details.

Yes, the NEC has a fleet of mobility equipment available to hire on a first come, first serve basis. They recommend booking early to avoid disappointment by e-mailing infoemailaccount@necgroup.co.uk, and a member of their team will contact you within three working days with more information.

Lifts are located and signposted on the Atrium and Piazza concourses and by all the escalators within the NEC.

Yes, induction loop audio systems are fitted in various locations around the NEC and Cromwell Live 2023.

In addition to standard disabled toilets the NEC have Changing Places toilets, which provide additional space for up to two carers. They also include height-adjustable changing benches and a hoist system.

Yes, assistance dogs are permitted.

Yes, for more information on disabled parking please visit https://www.thenec.co.uk/visitors/parking-at-the-nec