May Bank Holiday Deliveries & Customer Services Opening Hours

Bank Holiday Guaranteed Delivery Service

Place Your Order OnDelivered On
Wednesday 1st MayFriday 2nd May
Thursday 2nd MayTuesday 7th May
Friday 3rd MayTuesday 7th May
Saturday 4th MayWednesday 8 May
Sunday 5th MayWednesday 8 May
Monday 6th MayWednesday 8 May

Customer Service Opening Hours

Friday 3rd MayOpen 7am-7pm
Saturday 4th MayOpen 8am-12pm
Sunday 5th MayClosed
Monday 6th MayOpen 8am - 1pm

Delivery Information

For trade account customers, delivery is free on all orders placed on or cromwell– regardless of value – as well as all planned vend purchases.

We guarantee same day despatch for all stocked products ordered as follows:

Online Orders

Order before 5pm, Monday to Thursday and before 3:30pm, Friday.

Telephone and Email Orders

Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.

During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.

Shipping your order

Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.

All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.

If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 338 877 or email

Hazardous Goods

Hazardous goods must be prepared and distributed in accordance with transport regulations. The regulations depend on the product(s) / quantities and safety information. Some products may need to be shipped direct or require additional transportation routes and costs. Hazardous goods include:

  • Corrosive substances
  • Explosives
  • Flammable gas
  • Flammable liquid
  • Flammable solid
  • Lithium batteries
  • Miscellaneous dangerous goods
  • Non-flammable non-toxic gas
  • Organic peroxides
  • Oxidizers
  • Radioactive material
  • Toxic substances
  • Marine pollutants and environmentally hazardous substances
  • Substances liable to spontaneously combust

Orders for hazardous goods are subject to longer delivery timescales. Please expect hazardous goods orders to arrive within 48 – 72 hours – this is to ensure safe transportation of your items.

Age Restricted Goods

Age Restricted - Only available online to Trade Customers. Non-Trade customers can collect but must provide proof of ID – Find Out More.