Delivery charges from 11th July 2022

From 11th July 2022, your order will be eligible for free delivery only if it totals more than £40+VAT.

Until 11th July 2022 delivery is FREE on all orders over £30 inc VAT, or £4.99 on orders below £30 inc VAT. For trade account customers, delivery is free on all orders placed on or cromwell– regardless of value – as well as all planned vend purchases.

We guarantee same day despatch for all stocked products ordered as follows:

Online Orders
Order before 5pm, Monday to Thursday and before 3:30pm, Friday.

Telephone and Email Orders
Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.

During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.

Shipping your order

Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.

All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.

If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 022 4455 or email