We’ll be taking a short break over the Easter weekend.
Our customer service centre will be closed on Friday 29th March and with reduced hours from 8am -1pm on Monday 1st April.
Orders won’t be despatched over the Easter weekend.
We will continue to process orders as normal if received by 5pm on Thursday 28th April. Please place your orders as soon as possible to receive delivery before the Easter bank holiday weekend.
If you’d like to place an order while we’re taking a break, remember that you can buy online at any time.
For trade account customers, delivery is free on all orders placed on cromwell.co.uk or cromwell–industrial.co.uk regardless of value – as well as all planned vend purchases.
We guarantee same day despatch for all stocked products ordered as follows:
Order before 5pm, Monday to Thursday and before 3:30pm, Friday.
Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.
During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.
Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.
All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.
If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 338 877 or email customercare@cromwell.co.uk
Hazardous goods must be prepared and distributed in accordance with transport regulations. The regulations depend on the product(s) / quantities and safety information. Some products may need to be shipped direct or require additional transportation routes and costs. Hazardous goods include:
Orders for hazardous goods are subject to longer delivery timescales. Please expect hazardous goods orders to arrive within 48 – 72 hours – this is to ensure safe transportation of your items.
Age Restricted - Only available online to Trade Customers. Non-Trade customers can collect but must provide proof of ID – Find Out More.