Delivery disruption in the West Midlands, 28 July to 8 August

During the Commonwealth Games, 29 July to 8 August, deliveries to specific areas may be delayed.
Areas likely to be affected:
- Black Country
- Birmingham City Centre
- Cannock Chase
- Coventry
- Perry Barr
- Sandwell
- Solihull
- South Birmingham
- Sutton Coldfield
- Warwick and Royal Leamington Spa.

To ensure minimal disruption, the Commonwealth Games Organising Committee have put together some useful advice:
For more information, or for alternative delivery arrangements, please contact our Customer Service Centre on 0800 338 877.

Delivery and shipping information

For trade account customers, delivery is free on all orders placed on or cromwell– regardless of value – as well as all planned vend purchases.

We guarantee same day despatch for all stocked products ordered as follows:

Online Orders
Order before 5pm, Monday to Thursday and before 3:30pm, Friday.

Telephone and Email Orders
Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.

During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.

Shipping your order

Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.

All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.

If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 022 4455 or email