Delivery

Bank Holiday Guaranteed Delivery Service

Customer Service Opening Hours

Delivery Information

For trade account customers, delivery is free on all orders placed on cromwell.co.uk or cromwell–industrial.co.uk regardless of value – as well as all planned vend purchases.

We guarantee same day despatch for all stocked products ordered as follows:

Online Orders

Order before 5pm, Monday to Thursday and before 3:30pm, Friday.

Telephone and Email Orders

Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.

During Bank Holidays please allow 1 additional day for despatch times – although our Customer Service Team will still be available should you need anything.

Shipping your order

Over 85% of parcels are delivered by our Cromwell Customer Envoys in our own branded fleet , who will deliver if you’re located within 15 miles of our branches.

All other deliveries are despatched via a contracted carrier in our network of nationwide partners, who will require a signature as proof of delivery. If nobody is available, a calling card will be left advising if a further attempt will be made or giving details of the carrier’s local depot in order for you make alternative arrangements.

If you’d like any help or information on delivery times or charges, please contact our Customer Care Team on 0800 338 877 or email customercare@cromwell.co.uk

Hazardous Goods

Hazardous goods must be prepared and distributed in accordance with transport regulations. The regulations depend on the product(s) / quantities and safety information. Some products may need to be shipped direct or require additional transportation routes and costs. Hazardous goods include:

• Corrosive substances
• Explosives
• Flammable gas
• Flammable liquid
• Flammable solid
• Lithium batteries
• Miscellaneous dangerous goods
• Non-flammable non-toxic gas
• Organic peroxides
• Oxidizers
• Radioactive material
• Toxic substances
• Marine pollutants and environmentally hazardous substances
• Substances liable to spontaneously combust

Orders for hazardous goods are subject to longer delivery timescales. Please expect hazardous goods orders to arrive within 48 – 72 hours – this is to ensure safe transportation of your items.