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How can I contact Cromwell?

Online Customer Support

Monday - Friday 7am - 7pm
Saturday 8am - 12pm
0800 338 877
contactus@cromwell.co.uk

Customer Financial Services

Monday - Thursday 8am - 5pm
Friday 8am - 4pm
0800 338 877
arqueries@cromwell.co.uk

Accounts Payable

Monday - Thursday 8am - 5pm
Friday 8am - 4pm
0800 338 877
ap@cromwell.co.uk

International

Monday - Thursday 8am - 5pm
Friday 8am - 3:30pm
0116 257 9304
internationalsales@Cromwell.co.uk

Frequently Asked Questions

Please call our Customer Service Team on 0800 338877 (hold for anything else) to discuss your return – or email contactus@cromwell.co.uk .

Online account – just login here and you can track your order using your order reference number.

Trade accounts – call our Customer Service Team on 0800338877 (hold for anything else) and we’ll be happy to help you.

Please contact our Customer Service Team on 0800 338877 (hold for anything else) or email contactus@cromwell.co.uk to discuss your requirements.

Yes – please contact our International Team on 0116 2888000 or email international@cromwell.co.uk.

Yes – If you have an online account, just log in  here and you can download and send the invoice to yourself.

Please contact our Customer Service Team on 0800 338877 (option2) or email contactus@cromwell.co.uk to discuss your requirements.

Yes – All trade prices will be loaded onto your online account. For any queries contact our Customer Service Team on 0800 338877 (option 2).

You can see your local branch opening hours using our branch finder here.

Please contact our Finance Team on 0800 338 877 (Option 3 followed by Option 1 'Customer' ) or email arqueries@cromwell.co.uk and we’ll be happy to help.

Please contact our Technical Product Support Team on 0800 338877 (option 1) or email contactus@cromwell.co.uk– our experts are on hand to help.

Please go to cromwell.co.uk to see our full range, or contact our Customer Service Team on 0800338877 (option 1) and we’ll help you find exactly what you need.

Please contact our Customer Service Team on 0800 338877 (hold for anything else) or email contactus@cromwell.co.uk to request a quote for an order.

You can view historic quotes if you have an account with us. Just log in here, and click the ‘Quotes’ option in your Account Overview. It can take up to 2 hours for quotes to appear after creation, and they are valid for 30 days after the quote date.