Need some support? Who should you contact?

For all orders placed via using PayPal or card and has an order reference beginning CR, please call our online team on 0800 022 44 55 or email

For all orders placed under credit terms, please call 0800 33 88 77 or email

Please contact our dedicated contract customer team by emailing to:


If you are an overseas customer, please call or email us.

t: +44 (0)116 257 8304

If you have placed your order online, paid by card/PayPal and your order number begins with CR-, please call 0800 022 44 55 or email
For all other queries please call 0844 561 0942 or email

If you are a supplier with a payment question, please call or email us.

t: 01162 00 1380

At Cromwell, we take our customers experience very seriously, it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong but we believe at Cromwell this gives us an opportunity with your feedback to put it right.

if you have a general enquiry that you haven’t been able to resolve via our customer service teams or you simply want to let us know about your experience, good or not so good, you can email our customer resolution team.


We’d love to hear from you

t: 0800 338877

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