Contact our local customer support team today on

0800 338 877

Monday to Friday: 7am – 7pm Saturday: 8am – 12pm

Our purpose

Our purpose is simple – to keep industry working.

It’s what we do, day in, day out, for thousands of successful companies around the world. But while the aim is simple, achieving it is the result of a ceaseless commitment to service and quality, and providing the level of support and expertise our customers have come to know and expect.

  • We provide solutions that save our customers time and money and allow them to focus on their core activities.
  • We service the needs of a vast customer base, from sole traders to large industrial organisations.
  • We’re committed to providing choice, value and quality. Not just in the products we’re famous for – power tools, cutting tools, abrasives, hand tools and safety productsbut across our entire offering.
  • Our people are key to our success. As well as being knowledgeable, friendly and reliable, we’re action and results-oriented, always working together as one team in the best interests of our customers.
  • Our account managers achieve an average customer satisfaction rating of 97%, thanks to their positive, can-do approach.
A Cromwell customer holding an electronic device with the Cromwell logo against a night skyline of industrial complexes.

Our ambition

Our goal is to be the easiest company to deal with.

To that end, we put the customer at the heart of everything we do. Working hard to understand their needs. And providing exceptional levels of service that work around their preferences – whether it’s online, in person, or through our expert telephone service teams.

What our customers say

Our customers are at the heart of our business

So it’s always rewarding to hear how our efforts every day are making a difference to them and their organisations. By actively listening to customers, we’re constantly finding new ways to improve and provide the support to help them reach their goals.

Delivery is always quick and reliable. Also, the parcels are easy to identify because you always put them in your own branded boxes, which makes it easy for me to identify them in a cupboard full of other people’s deliveries.

Supply Chain Co-ordinator, Branston. A Medium Customer within Food & Beverage

From first meetings talking through our business needs to install of the vend itself the level of service was 1st class, nothing was too much trouble and the actual install was great as the guys needed very little input from us.

Procurement Specialist, Atlas Composites. A Medium Composites Manufactuer

I've never had any issues with Cromwell. Website is easy to navigate and order from. Deliveries are exceptionally quick - mostly next day. Can't fault your service.

Purchaser, Team Industrial Services. A Medium Customer within General Manufacturing, Materials & Machines

I have a fast, excellent response every time and have no complaints with the feedback and support I get from the team.

Senior Operator, Collins Aerospace. A Super Large Customer within Aerospace, Defence & Marine

Cromwell provide an easy way to order and a next day delivery, which is what everyone needs in a fast moving business.

Service Supervisor, Grayson Thermal Systems. A Large Customer within Automotive

The service was exceptional, the person who dealt with our query gave us plenty of information it was exactly what we needed to know.

Stores Buyer, Wyman-Gordon. A Super Large Customer within Aerospace, Defence & Marine