Our Sales team of over 400 inside and external sales staff has one main objective; to keep industry working. They do this by ensuring that Cromwell is the easiest company to deal with, and by providing customers with the most efficient way to access the products they need. We work across Aerospace, Manufacturing and Transport, among others, and offer over 500,000 products to those customers, providing an array of value-added service.
Our Customer Service team, working across the country, supports both our customers and Sales team and is vital in delivering the great service that Cromwell is known for. Handling over 15,000 customer interactions each week, these range from placing an order, generating a quote or sourcing a more bespoke product, through to more complex customer resolution queries or technical product support.
Our Sales and Service teams work closely, and our Sales team spend time either on the phone or out visiting customers, maintaining and growing existing relationships while developing new opportunities. With both teams offering hybrid working throughout the UK and across Ireland, Poland, Hungary, South Africa, India, Malaysia and Indonesia, you can ensure you can deliver at work as well as in your personal life.